Refund policy

Return & Refund Policy

At Asrhaber, we are committed to providing high-quality products and ensuring customer satisfaction. Please read the following guidelines carefully to understand our return and refund process.

1. Return Eligibility

  • Items must be returned within 30 days from the date of delivery.
  • Products must be in original condition, unused, with all original packaging, tags, and labels intact.
  • Some items may be non-returnable due to hygiene or safety reasons (e.g., socks, undergarments). These will be clearly marked on the product page.

2. Return Process

  1. Contact our customer service at info@asrhaber.com or call +1 639-478-0148 to request a return authorization.
  2. Provide your order number, product details, and reason for return.
  3. Once approved, we will provide instructions for shipping the product back.
  4. Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.

3. Refunds

  • Refunds will be processed within 1-3 business days after the returned item is received and inspected.
  • Refunds will be issued using the original payment method.
  • Shipping fees are non-refundable, except in cases where the return is due to a defective or incorrect item.
  • If a product is damaged or missing components upon return, the refund may be reduced accordingly.

4. Exchanges

  • Exchanges are accepted for items of the same value only.
  • Contact our customer service to request an exchange and receive return instructions.
  • Return shipping costs for exchanges are the responsibility of the customer unless the exchange is due to a defective or incorrect item.

5. Defective or Incorrect Items

  • If you receive a defective or incorrect item, please contact our customer service immediately within 30 days of delivery.
  • We will provide a replacement at no additional cost or issue a full refund.

6. Contact Information

For any questions regarding returns, refunds, or exchanges, please contact us:

Note: This Return & Refund Policy applies to purchases made through Asrhaber official website only. Policies may vary for third-party marketplaces.